Your Account Just Got an Update

We upgraded how you sign in to your CIC account. Here's what changed and how it works.

What Changed

You no longer sign in with a password. You sign in with your email address and a one-time code we send you. There's nothing to remember and nothing to reset.

How to Sign In

1. Click "Sign In" and enter your email address.
2. Check your inbox for a 6-digit code.
3. Enter the code on the sign-in page.
4. You're in. You'll stay signed in on this device for up to a year.

What's New For You

• Reorder in one click. Go to your order history and reorder a past purchase without rebuilding your cart.
• Real-time order tracking. See live shipping status on your orders without calling or emailing us.

Your Data Is Safe

Your order history, saved addresses, and account details all carried over. Nothing was lost in this update.

Questions

I didn't get a code. What do I do?

Check your spam folder first. Codes are time-limited, so if a few minutes pass, request a new one.

Why did the email come from shopify.com?

Our account system runs on Shopify, the e-commerce platform behind CIC's website. Verification codes are sent from mailer@shopify.com. This is expected and safe.

What happened to my old password?

It's no longer used. You don't need it and can't use it to sign in anymore.

Do I have to enter a code every time I visit?

No. Once you sign in on a device, you'll stay signed in on that device for up to a year.

Still Stuck?

Call us at (866) 632-2298, Mon-Fri, 8AM-4PM EST, or email Sales@cicus.com.